So I was with Sprint for 6 years before deciding to change my service provider to Alltel. The reason basically I moved over to Alltel was the mere fact everyone in my city uses Alltel, and everyone I call seem to have Alltel so with having mobile to mobile, and the cool feature of the friends circle I thought it would really cut back on a little of my usage. I changed over to Alltel in Jan of 2008. At first everything seem great. Anytime I would have to contact customer service it seem they were really there to serve thier customer's needs, and it seem they cared. In store service has also been great for me. Everyone always seem so friendly and ready to help no matter the problem.
In October I bought a Blackberry Pearl striaght from the sales department, and straight out of my pocket. No discounts or any phone upgrades were available so I bought the phone, and switched my plan over to the data plan which runs 100 a month for unlimited data for the Blackberry. Only downfall to it is you only have 500 anytime minutes, but I talk to everyone who has Alltel therefore it falls under mobile to mobile minutes. Not bad.
So I have been having some issues with my Blackberry and I took it in about 2 weeks ago, and the gentleman basically told me he could file it on warranty and get it exchanged. I was actually in the store with my cousin at the time, and was running behind as I had to pick my nephews up from school so I let the gentleman know I would be back in to get this fixed. He said no problem as long as I had it done before October of 2009 (HA) as that is when the warranty ran out.
So I had time to run back in the store today, after speaking with tech support over the phone last night. Tech support stated I would need to go in the store and they could exchange the phone there since it had been documented of the problems. So my cousin has the Blackberry Curve and her trackball had been acting up. So we went in together today to try to get these things resolved. So first of all a gentleman name Brian took her phone and went to the back with it, and really didnt tell us anything. So we waited about 4-6 minutes and he returned with the trackball taken compltely apart. He then proceeds to loose a piece of it. Then he tells her she has to pay to have this fixed and file an insurance claim. Well I am very sorry but I do not see where she should have to file an insurance claim when he broke it in the store himself, and refuse to put it back together. When she files the insurance claim she would have to pay $95.00, and you can only use 2 claims per year.
So we spoke to his manager who seem to not care either, and then went to the Alltel store across town, and they could not do anything about it. So her husband called and talk with the general manager, and finally was able to make the insurance claim but Alltel is going to reimburse it. Keep in mind she still has one claim against her insurance now.
So then when we went back to file this claim we got a new assosicate. I have to say this man was amazing. He was what customer service is all about. After having the run around allday, and very poor customer service, Mark was able to get both of our phones exchanged. My cousins was exchanged on the spot, and mine will be coming in the mail.
So I am willing to give this company another try, but I have to say my patience is running thin. They said if they get my phone and cannot find anything wrong with it they will ship it back to me and I would have to make an insurance claim as well. You have to pay $95.00 usually for a PDA phone. I believe at this point I would rather come up with $150.00 more and pay the Early Termination Fee.
Alltel, I hope you can fix your in-store customer service agents.
Thursday, March 5, 2009
Wednesday, March 4, 2009
Work from home, and have insurance. Is this impossible?
So I have worked from home for around three years now. In my experience I have found there to be many great jobs out there that pay well, and you can actually make a decent living from it. Keep in mind there is no such thing (that I have found) as getting rich quick. I started out working for a company called LiveOps. LiveOps is a call center job with all types of calls. They handle inbound customer service, inbound sales, outbound sales, and much more. As I started out my career in a work at home enviroment I have to say I was 100% greenhand at this. I thought I was self-motivated until I took this work at home world. So needless to say I was not good with LiveOps at all. LiveOps gave me all the resources they could for my success, however, a company can only give so much until it is up to the employee. So I cannot say anything bad about LiveOps. They are a great company, and anyone interested should check into them.
So upon leaving LiveOps I had put in a few application's elsewhere in the work at home world. Soon I had a company contact me called Cloud10Corp. I was hired on as an inbound customer service represenative, and absolutely loved working for Cloud10. I took inbound calls for T-Mobile Pre Paid services. I worked that project for a year, and T-Mobile no longer let us take their calls. So I was moved to a project taking inbound calls for a cable company. Unfortunately the company did not offer hours that would work for my life at the time. At this time I was also helping care for my mother who you have heard me speak of in previous posts.
So with this being said I have not been looking for work in a few months, but I have recently started back. I was hired on with a company called Convergys, and was to start training on Feb. 10. As you read in my last post my mother passed away that day. So sadly I was not able to start. I contacted Convergys and they have been much more than amazing about the situation. My recruiter told me to take the time I needed and handle everything, and when I was ready to come back to let her know. I contacted her last week, and today I was hired on for a new project taking Directv calls. I am so excited to get started.
In all my work at home jobs I have never had a company offer full benefits. I am so excited now because I will have full benefits and college tuition reimursement. So if you are looking for insurance, and the advantage of working from home check Convergys out. They can be located at: http://www.convergys.com/careers/
So upon leaving LiveOps I had put in a few application's elsewhere in the work at home world. Soon I had a company contact me called Cloud10Corp. I was hired on as an inbound customer service represenative, and absolutely loved working for Cloud10. I took inbound calls for T-Mobile Pre Paid services. I worked that project for a year, and T-Mobile no longer let us take their calls. So I was moved to a project taking inbound calls for a cable company. Unfortunately the company did not offer hours that would work for my life at the time. At this time I was also helping care for my mother who you have heard me speak of in previous posts.
So with this being said I have not been looking for work in a few months, but I have recently started back. I was hired on with a company called Convergys, and was to start training on Feb. 10. As you read in my last post my mother passed away that day. So sadly I was not able to start. I contacted Convergys and they have been much more than amazing about the situation. My recruiter told me to take the time I needed and handle everything, and when I was ready to come back to let her know. I contacted her last week, and today I was hired on for a new project taking Directv calls. I am so excited to get started.
In all my work at home jobs I have never had a company offer full benefits. I am so excited now because I will have full benefits and college tuition reimursement. So if you are looking for insurance, and the advantage of working from home check Convergys out. They can be located at: http://www.convergys.com/careers/
Tuesday, March 3, 2009
Continued..But not as expected
So I've been meaning to continue since my last blog. However, and sadly life changes took place and I have not been up to writing about this until now.
My mom passed away three weeks ago today. I have to say after loosing my dad, and all of my grandparents there is nothing, and I mean nothing as loosing your mother. My emotions have been up and down, and all around.
I suffer from (not sure if I have already spoken of this) anxiety disorder. It is a horrible thing to have to live with, however, I had overcome so much of it. I think with mom passing it was like I expected it to come back. Sure enough I have been having bad anxiety/panic attacks. So I had to pay my Doc a visit the other day. He changed my medicines up a bit, and so far so good. I do not start one of them until later today so we will see how that works out.
I have to say all of my life I felt I always gave so much to everyone around me, and anytime I was in need (so I thought) I felt that these same people should have been giving back to me. Boy was I wrong. God has everything planned and this I believe. He sure knows what he is doing and I will argue that with anyone who wishes to. As I was saying though I just thought the times I was in need of these others to give back to me that I really needed them to. Mom passed away suddenly and unexpectantly, and sadly she had no insurance. She had already bought a plot to be buried next to my grandparents, but no insurance to help cover funeral cost. My sister and I felt we wanted to have a very nice funeral, and so we picked out a beautiful casket, etc. While picking it out we truly had no ideal how we was about to pay for this, but we knew we would get a game plan together before it was said and done with. Sadly the funeral home had no payment plan, etc. So with that being said I have to say I found that moment in my life when the ones around me gave back. There were so many wonderful people who donated money to us to help cover the cost. Some of these people I did not even know, some I did. But to each and every single one of them I feel I could NEVER in a million years pay them back for the blessing they brought into my life at that given moment and beyond. Greatly this left us with only half of the funeral bill to pay. My aunt & uncle paid on it, and sister and I. It was such a blessing.
More on moms funeral though. She had a beautiful casket that was off white lined with pink. She loved pink. She was buried in a beautiful outfit that my cousin took my sister and I to pick out, and she paid for it. Bless her for this also. Everyone was so wonderful to us.
We was really confused with songs to play as mom always joked around about some rock songs if she ever passed. Now laughing out load I have to say she knew we would not play those songs. My cousin Misty brought to my attention a day before the funeral of a song called "Sissys song" by Alan Jackson. If you have never heard this song check it out on youtube.com as it is a beautiful song. So we ended up with a great preacher, the main song being "When I get where Im going" by Brad Paisley, and "Amazing Grace" by Trent Tomlinson, and "Sissys Song" by Alan Jackson. The funeral was beautiful. I was so proud of it.
So with this being said, I was suppose to start training on a new job the day mom passed away. I called and wrote the guy over the training and he was a bit rude about it, but since I have spoken with my original recruiter and I have to laugh that she and I play phone tag as I have been so busy getting things straightened out with moms bills, money, etc. My sister and I both have been busy busy with it. But for my recruiter I will be talking to her today and I cannot wait to see what she has to offer me, and I am so ready to get back to work and stay busy.
As far as my mother I will be writing more soon. I adored this lady so much, and it still seems to unreal she is flew onto heaven. The day she passed was so hard, and devastating not only because she was gone, but the way we was treated by the E.R. staff that morning.
But my friends I am off to get a little rest for now, and I will be sharing more soon.
Thank you all, God bless you, and always tell the ones you love that you love them as we never know when it could be too late.
My mom passed away three weeks ago today. I have to say after loosing my dad, and all of my grandparents there is nothing, and I mean nothing as loosing your mother. My emotions have been up and down, and all around.
I suffer from (not sure if I have already spoken of this) anxiety disorder. It is a horrible thing to have to live with, however, I had overcome so much of it. I think with mom passing it was like I expected it to come back. Sure enough I have been having bad anxiety/panic attacks. So I had to pay my Doc a visit the other day. He changed my medicines up a bit, and so far so good. I do not start one of them until later today so we will see how that works out.
I have to say all of my life I felt I always gave so much to everyone around me, and anytime I was in need (so I thought) I felt that these same people should have been giving back to me. Boy was I wrong. God has everything planned and this I believe. He sure knows what he is doing and I will argue that with anyone who wishes to. As I was saying though I just thought the times I was in need of these others to give back to me that I really needed them to. Mom passed away suddenly and unexpectantly, and sadly she had no insurance. She had already bought a plot to be buried next to my grandparents, but no insurance to help cover funeral cost. My sister and I felt we wanted to have a very nice funeral, and so we picked out a beautiful casket, etc. While picking it out we truly had no ideal how we was about to pay for this, but we knew we would get a game plan together before it was said and done with. Sadly the funeral home had no payment plan, etc. So with that being said I have to say I found that moment in my life when the ones around me gave back. There were so many wonderful people who donated money to us to help cover the cost. Some of these people I did not even know, some I did. But to each and every single one of them I feel I could NEVER in a million years pay them back for the blessing they brought into my life at that given moment and beyond. Greatly this left us with only half of the funeral bill to pay. My aunt & uncle paid on it, and sister and I. It was such a blessing.
More on moms funeral though. She had a beautiful casket that was off white lined with pink. She loved pink. She was buried in a beautiful outfit that my cousin took my sister and I to pick out, and she paid for it. Bless her for this also. Everyone was so wonderful to us.
We was really confused with songs to play as mom always joked around about some rock songs if she ever passed. Now laughing out load I have to say she knew we would not play those songs. My cousin Misty brought to my attention a day before the funeral of a song called "Sissys song" by Alan Jackson. If you have never heard this song check it out on youtube.com as it is a beautiful song. So we ended up with a great preacher, the main song being "When I get where Im going" by Brad Paisley, and "Amazing Grace" by Trent Tomlinson, and "Sissys Song" by Alan Jackson. The funeral was beautiful. I was so proud of it.
So with this being said, I was suppose to start training on a new job the day mom passed away. I called and wrote the guy over the training and he was a bit rude about it, but since I have spoken with my original recruiter and I have to laugh that she and I play phone tag as I have been so busy getting things straightened out with moms bills, money, etc. My sister and I both have been busy busy with it. But for my recruiter I will be talking to her today and I cannot wait to see what she has to offer me, and I am so ready to get back to work and stay busy.
As far as my mother I will be writing more soon. I adored this lady so much, and it still seems to unreal she is flew onto heaven. The day she passed was so hard, and devastating not only because she was gone, but the way we was treated by the E.R. staff that morning.
But my friends I am off to get a little rest for now, and I will be sharing more soon.
Thank you all, God bless you, and always tell the ones you love that you love them as we never know when it could be too late.
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